Welcome to Kinetic Sales Store’s FAQ section. Below you’ll find answers to common questions about our premium archery products and services. Whether you’re a competitive archer, hunting professional, or traditional bow enthusiast, we’re here to help you on your archery journey.

Product Questions

What types of archery equipment do you specialise in?
We offer a comprehensive range of high-quality archery equipment including:
  • Compound bows (Bear Compounds, Bowtech Compounds)
  • Recurve bows and complete kits
  • Arrows (carbon and aluminium)
  • Bowstrings and accessories
  • Arrow preparation tools (straighteners, inspectors, cutting tools)
  • Protective gear (arm guards, chest guards)
  • Quivers (back quivers, bow quivers)
How do I choose the right bow for my needs?
Our equipment caters to various archery disciplines. For beginners, we recommend starting with our complete recurve bow deals. Competitive archers often prefer our tournament-grade compound bows, while traditional archers might select from our range of traditional equipment. If you need personalised advice, please email our archery-knowledgeable team at [email protected].

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our payment gateway partners.

Shipping & Delivery

Where do you ship to?
We proudly ship worldwide from our base in Ely, UK, except to some remote areas (particularly in Asia) and locations with shipping restrictions. If you’re unsure about delivery to your location, please contact us at [email protected].
What are my shipping options?
We offer two shipping methods to suit your needs:
Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days by our specialist team.
How are bows and large items packaged for shipping?
We take special care with all equipment. Recurve bows and compound bow systems are shipped in manufacturer-approved cases or specially reinforced boxes to prevent transit damage. Delicate items like carbon arrows receive appropriate protective packaging.
Can I track my order?
Yes, once your order is dispatched, you’ll receive tracking information via email. You can monitor your premium archery gear’s journey from our Ely facility to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date if you’re not completely satisfied with your archery equipment. Please visit our Returns Policy page for full details on how to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Customer Support

How can I contact customer service?
Our knowledgeable team is happy to help with any archery-related questions. You can reach us at:
Email: [email protected]
Postal Address: Kinetic Sales Store, 39 High St, Ely, GB CH3B 8IC
What are your customer service hours?
Our team monitors emails Monday-Friday, 9am-5pm GMT. We aim to respond to all inquiries within 24 business hours.
Ready to equip your archery journey? From precision arrows to tournament-grade compounds, we deliver quality archery equipment worldwide. Shop now and experience the Kinetic Sales Store difference.